Refund policy

At Yrox, we want every customer to receive their kids' shoes in perfect condition. We offer a 7-day return and exchange policy from the date of delivery. If you receive a wrong, damaged, defective, incorrect, or significantly different product, you can contact us within 7 days of delivery to request a return or exchange.

 

For a smooth return and verification process, customers are requested to record a continuous unboxing video while opening the parcel. The video should clearly show the sealed package, shipping label, opening of the parcel, and the complete product received. This unboxing video helps us verify issues such as damaged products, wrong products, missing items, or packaging-related problems. Customers are advised not to discard the original packaging, box, tags, or shipping label until the product has been completely checked.

 

Products eligible for return or exchange must be unused, unworn, clean, and in their original condition with the original packaging, tags, labels, and accessories, wherever applicable. Kids' shoes that have been worn outdoors, show signs of use, dirt, stains, scratches, or damage caused after delivery may not be eligible for return or exchange.

 

If you have received the correct product but require a different shoe size, you may request a size exchange within 7 days of delivery. Size exchanges are subject to availability, and the product must be unused, unworn, and returned with its original packaging and tags.

 

To initiate a return or exchange, customers can contact Yrox at +91 92412 43233 and provide their order number, customer details, reason for the return or exchange, and photos or videos of the product when requested. The unboxing video should also be provided wherever available to help us verify the issue.

 

Once the returned product is received and inspected, Yrox will confirm whether the return or exchange is eligible. For approved returns, the refund will be processed through the applicable refund method or to the original payment method, as applicable. The processing time may vary depending on the payment method or banking partner.

 

If a product is received damaged, defective, or incorrect, customers are requested to contact Yrox as soon as possible after delivery, preferably within 48 hours. Please keep the product, original packaging, shipping label, and all included items safely until the issue has been resolved.

 

The 7-day return period applies to eligible products only. Products should not be used before requesting a return. Yrox reserves the right to inspect and verify every return or exchange request before approval. The unboxing video is an important verification document for delivery-related claims; however, legitimate consumer rights relating to defective, damaged, wrong, or misrepresented products will be handled in accordance with applicable laws.

 

Contact Us:
Yrox
Sub Health Centre Nagar Keshwari, Building No./Flat No. 1805, Road/Street: Suriya, Near Sub Health Centre Nagar Keshwari, 825320, Giridih, Jharkhand, India
Phone: +91 92412 43233