Shipping policy

At Yrox, we are committed to delivering your kids’ footwear orders safely, securely, and on time. We currently ship our products across India to the address provided by the customer at the time of placing the order. Once your order is successfully placed and the payment is confirmed, our team will process and dispatch the order within 1–3 business days, subject to product availability and order verification. After dispatch, the estimated delivery time is generally 3–7 business days depending on the delivery location, courier service, weather conditions, public holidays, and other unforeseen circumstances. Orders placed during weekends, public holidays, sale periods, or high-demand seasons may require additional processing or delivery time. Customers will receive order and shipping updates through the contact details provided during checkout, wherever applicable. Please ensure that your name, complete delivery address, PIN code, mobile number, and other required details are entered correctly while placing the order, as incorrect or incomplete information may result in delivery delays, additional charges, or unsuccessful delivery attempts. Yrox will not be responsible for delays or non-delivery caused by incorrect customer-provided information, the recipient being unavailable at the delivery address, refusal to accept the package, or repeated failed delivery attempts. Shipping charges, if applicable, will be displayed at checkout before the order is confirmed. In case of Cash on Delivery (COD), availability may depend on the customer's delivery location and courier service. Once an order has been dispatched, customers may receive tracking details through SMS, email, WhatsApp, or other available communication channels, allowing them to track the shipment with the respective courier partner. Delivery timelines provided by Yrox are estimates and may vary due to circumstances beyond our control, including extreme weather, natural disasters, transportation disruptions, courier delays, strikes, government restrictions, festive-season volume, or other logistical issues. If a shipment appears delayed beyond the expected delivery period, customers are requested to contact our customer support team with their order details so that we can coordinate with the courier partner and assist with the shipment status. Customers are also advised to inspect the package at the time of delivery and, if the package appears visibly damaged, opened, or tampered with, they should contact Yrox customer support as soon as possible and, where possible, record appropriate evidence of the package condition. For any shipping-related questions, delivery concerns, or assistance with an order, customers can contact Yrox at +91 92412 43233 or helloyrox@gmail.com. Yrox reserves the right to update or modify this Shipping Policy at any time without prior notice, and any changes will be effective once the updated policy is published on the website.